Lone Cone has a non-exclusive, nontransferable warranty. All Lone Cone products purchased from an authorized seller are warranted against defects in materials and workmanship for 6 months from the date of purchase. Lone Cone will repair or replace, at our option, any Lone Cone product due to defects in materials or workmanship. This is the only condition covered by Lone Cone's warranty. No other warranty is expressed, implied or when purchased from an unauthorized third party. For a list of Authorized Lone Cone retailers – email us at firstname.lastname@example.org
Frequently Asked Questions
Do I need a ticket?
If you are wanting to do any activites inside the park, you need to purchase a ticket. If you have a child under 3 years old then you do not need to purchase a ticket for them, however, they will need to be accompanied at all times by a paying adult.
Who is the inflatable fun park suitable for?
All ages are welcome. A lot of our activities are sport reltated so as long as you can kick a ball you'll have fun. We have some restrictions on the slides, but everyone is welcome to come and have a splash.
Are there toilets?
Yes! We have fantastic facilites here at the fun park.
Is there shade?
Yes we do have some shade dotted around the park, you are also welcome to go and relax inside the Cafe-bar which has aircon and WiFi. You are also welcome to bring your own chairs and shade too... But we recommend getting down early if you want to do that (please bring appropriate weights for your shade - we cannot supply or install).
Are the pools chlorinated?
Yes! We adhere to the guidlines set out by the Victorian Health Department. We run daily checks to ensure the water quality is above the levels required to operate.
We don't allow smoking inside the fun park. It's a child friendly envoirnment so we expect you to resprect that. Anyone caught smoking will be asked to leave.
Do you have staff onsite?
YES! We have several operators on hand to ensure safety, but also to ensure everyone has a fantastic experience.
I have an online ticket?
That's fine. Just bring your e-voucher to our ticketing box to redeem your wristband. Please bring some ID to avoid any mixups.
What should I wear?
What about COVID-19?
We have introduced some COVID-19 guidlines and social distancing measures and encourage all visitors to follow them.
We will continuously be monitoring the government guidelines in relation to COVID-19. We will have plenty of information throughout the park, with disinfectant stations available also.
• Each patron MUST ensure we have any up to date details including but not limited to, (email, number, address and full name will be required). Please sign in via our QR code on arival
• We ask that if you are feeling unwell or displaying COVID-19 symptoms (such as fever, cough or shortness of breath, sore throat or tiredness) to not attend the event.
• Practice social distancing by keeping 1.5 meters between you and a person not known to you and keeping close contact to under 15 minutes.
• Practice hand hygiene by washing your hands or using hand sanitiser regularly.
• We encourage patrons to pay using the eftpos facilities to minimise cash handling.
• Face masks must be worn at all times out side of the pitches (activation zones).
Due to restricted numbers and Covid-19 restrictions, this year you will need to book your session at the park before arriving!
In order for us to process your claim, please provide your Amazon Order ID, a description of the product failure and a photo of the defect. Only products purchased on Amazon.com are eligible for warranty coverage.
Scroll down for more info about qualifying claims.
SUBMIT A WARRANTY CLAIM
THE FINE PRINT
Lone Cone has a non-exclusive, nontransferable warranty. All Lone Cone products purchased from an authorized seller are warranted against defects in materials and workmanship for 6 months from the date of purchase. Lone Cone will repair or replace, at our option, any Lone Cone product due to defects in materials or workmanship. This is the only condition covered by Lone Cone's warranty. No other warranty is expressed, implied or when purchased from an unauthorized third party. For a list of Authorized Lone Cone retailers – email us at
Customers who obtain our products from an unauthorized reseller or through an unauthorized sales channel DO NOT receive the warranties and benefits associated with genuine Lone Cone products. Thus, these customers receive a materially different product because the product does not retain the manufacturer’s warranty. Before submitting our claims through Amazon’s Brand Registry (or the applicable) for our Warranty, Trademark, UMAP and Unauthorized sales, you will have the opportunity to comply with our request to remove our product listing on your storefront and off the Amazon marketplace altogether. Please be aware that Lone Cone has a non-transferable warranty and warranty only applies when purchased through a Lone Cone authorized seller, as you are not in our authorized seller program on the Amazon, eBay, Alibaba marketplace or direct website, your offerings as “New” are a violation of their applicable policies. REF: New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials, included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.