Lone Cone has a non-exclusive, nontransferable warranty.  All Lone Cone products purchased from an authorized seller are warranted against defects in materials and workmanship for 6 months from the date of purchase.  Lone Cone will repair or replace, at our option, any Lone Cone product due to defects in materials or workmanship. This is the only condition covered by Lone Cone's warranty.  No other warranty is expressed, implied or when purchased from an unauthorized third party. For a list of Authorized Lone Cone retailers – email us at hello@lonecone.com

Frequently Asked Questions

What is covered by the warranty?


For a period of six (6) months from the date of purchase, LONE CONE guarantees all products to be free of manufacturer's defects. A qualifying defect is one that results in loss of product function. Examples include split seams, leaks, and stuck or broken closures.




What is NOT covered by the warranty?


The warranty does not cover product damage resulting from improper use or storage. Normal wear and tear that does not materially alter the product's function does not qualify for coverage. Warranty claims for orders that have already been refunded or replaced by Amazon will be denied.




How do I submit a warranty claim?


Complete the webform at the top of this page. Please be sure to provide your Amazon Order ID upon submitting a claim to ensure we can process your inquiry as quickly as possible. You may be asked to provide a photo of the product defect. Upon proof of purchase and at LONE CONE's discretion, we will refund your purchase.





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In order for us to process your claim, please provide your Amazon Order ID, a description of the product failure and a photo of the defect. Only products purchased on Amazon.com are eligible for warranty coverage.

Scroll down for more info about qualifying claims.

SUBMIT A WARRANTY CLAIM

THE FINE PRINT

 Lone Cone has a non-exclusive, nontransferable warranty.  All Lone Cone products purchased from an authorized seller are warranted against defects in materials and workmanship for 6 months from the date of purchase.  Lone Cone will repair or replace, at our option, any Lone Cone product due to defects in materials or workmanship. This is the only condition covered by Lone Cone's warranty.  No other warranty is expressed, implied or when purchased from an unauthorized third party. For a list of Authorized Lone Cone retailers – email us at hello@lonecone.com

Customers who obtain our products from an unauthorized reseller or through an unauthorized sales channel DO NOT receive the warranties and benefits associated with genuine Lone Cone products.  Thus, these customers receive a materially different product because the product does not retain the manufacturer’s warranty.  Before submitting our claims through Amazon’s Brand Registry (or the applicable) for our Warranty, Trademark, UMAP and Unauthorized sales, you will have the opportunity to comply with our request to remove our product listing on your storefront and off the Amazon marketplace altogether.   Please be aware that Lone Cone has a non-transferable warranty and warranty only applies when purchased through a Lone Cone authorized seller, as you are not in our authorized seller program on the Amazon, eBay, Alibaba marketplace or direct website, your offerings as “New” are a violation of their applicable policies.  REF:  New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials, included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.