Refund policy
Lone Cone gladly accepts returns of unworn, undamaged, or defective merchandise purchased from lonecone.com or by phone for full refund within 30 days of purchase.
Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging.
If for any reason you’re not happy with your purchase, please reach out to us at hello@lonecone.com and we will provide the necessary information for your return.
REFUNDS
Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay or AfterPay account upon receipt of the item for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.
If you meet the return policy requirements, you will be credited the purchase price of the shoes. You will receive an email to confirm your refund.
EXCHANGES
Due to the nature of variable stock levels and patterns, Lone Cone is not able to offer exchanges. Customers will be refunded according to refund policy.
GIFTS
Requests to exchange merchandise received as a gift will be refunded to the original purchaser’s payment method.
CONTACT US
If further assistance is needed or if you have questions please contact our customer service department by email at hello@lonecone.com