Return Policy

LONE CONE gladly accepts returns of unworn, undamaged, or defective merchandise purchased from Lonecone.com or by phone for full refund within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. 

The customer is responsible for return shipping costs. Please include the original order information and ship your unworn merchandise to the following address:

Lone Cone

Attn: Return Department

406 S. 3rd St.

Boise, ID 83702

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay or AfterPay account upon receipt of the item for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. 

EXCHANGES

Due to the nature of variable stock levels and patterns, LONE CONE is not able to offer exchanges. Customers will be refunded according to refund policy. 

GIFTS

Requests to exchange merchandise received as a gift will be refunded to the original purchaser’s payment method.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by email at hello@lonecone.com