Frequently Asked Questions

+ How long do I have before I can get a product replacement?

One year from date of purchase.

+ Do I have to provide proof of purchase

Yes, customers must have proof of purchase in order for Lone Cone to honor the replacement.

+ WHAT IS THE TIMEFRAM

If within 30 days, customers must request any return or replacements directly through Amazon’s return processing. After 30 days and within one year, product replacement requests must be sent directly to Lone Cone.

+ How long do I have before I can get a product replacement?

One year from date of purchase.

+ QUESTION 2

Yes, customers must have proof of purchase in order for Lone Cone to honor the replacement.

+ QUESTION 3

If within 30 days, customers must request any return or replacements directly through Amazon’s return processing. After 30 days and within one year,

What is the timeframe?
Can I get cash in lieu of product? After 30 days, cash refunds will not be provided unless the exact item is no longer available. If a product is returned within 30 days through Amazon, cash will be refunded via original form of payment. What qualifies for product replacement? We will replace an item should a seam rip, closure no longer function, a handle detaches, or a knee or an elbow gives way to a hole as a result of normal wear and tear. Our guarantee does NOT cover tear or damage caused by improper use.
Can I get a replacement product in a larger size? No. Replacements are for item and size originally purchased. How do I request a replacement? Go to www.lonecone.com/product guarantee and access the UPS convenience shipping label ($6.00), fill out the form, and ship your item. Lone Cone is not responsible for lost or damaged packages. Your replacement item will be sent within 14 business days and a refund of $6.00 will be returned to you once your replacement product has been sent. If your product does not qualify for our product guarantee, your shipping fee will not be refunded. How do I know if my product qualifies for replacement? If you are unsure about your product’s qualification for a replacement, please email us at [email protected] and send us some pictures of your current item.

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