LONE CONE is proud to be the only outdoor children’s apparel brand to offer an All-Season Guarantee.
We understand that busy parents have plenty of things to worry about. We believe your child’s apparel shouldn’t be one of them. That’s why our products are tested by the world’s most rigorous inspectors: real live kids, ages 3 to 6, with lots of energy to spare.
Our clothing, footwear, and accessories must survive over 100 hours of active play before going into full production. You can trust our reinforced seams, straps, closures, knees and other high-wear areas to hold up to every day's adventures!
Every LONE CONE product has been developed in partnership with our Moms Advisory Panel, a network of mothers of young children, just like you. These women participate in focus groups, product trials, and consumer surveys designed to help LONE CONE refine every detail of every item we make. Their feedback and insight is applied throughout our product development process to ensure we deliver what parents care about most: quality, ease of use, durability, safety, and attractiveness.
We guarantee our products to withstand your child’s rugged play throughout the season. If within six (6) months of purchase your child’s LONE CONE item no longer functions as intended, you may be entitled to a refund or replacement.
How It Works
What is covered by the warranty?
For a period of six (6) months from the date of purchase, LONE CONE guarantees all products to be free of manufacturer's defects. A qualifying defect is one that results in loss of product function. Examples include split seams, leaks, and stuck or broken closures.
What is NOT covered by the warranty?
The warranty does not cover product damage resulting from improper use or storage. Normal wear and tear that does not materially alter the product's function does not qualify for coverage.
Warranty claims for orders that have already been refunded or replaced by Amazon will be denied.
How do I submit a warranty claim?
Complete the form on LONE CONE's Contact Us page. Please be sure to provide your Amazon Order ID upon submitting a claim to ensure we can process your inquiry as quickly as possible. You may be asked to provide a photo of the product defect.
Upon proof of purchase and at LONE CONE's discretion, we will refund your purchase.